Hemwicks Privacy Policy
Effective date:
Hemwicks is a registered business name of OmegaVida Pty Ltd. In this Privacy Policy, “Hemwicks”, “we”, “us” and “our” refer to OmegaVida Pty Ltd trading as Hemwicks.
We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store and disclose personal information when you use the Hemwicks website, contact us or subscribe to receive communications from us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
1. Personal information we collect
The personal information we collect depends on how you interact with Hemwicks.
If you subscribe for product or launch updates, we may collect your email address and information relating to when and how you subscribed.
If you contact us through our website, we may collect information such as your name, email address, telephone number, enquiry type, business name, order number and any information you include in your message.
When you use our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited, security events and information necessary to operate, maintain and protect the website.
We do not ask you to provide sensitive personal information through our general website forms.
2. How we collect personal information
We generally collect personal information directly from you when you submit a form, subscribe for updates, contact us or otherwise communicate with Hemwicks.
Some technical information may be collected automatically when you access or use our website.
We may use third-party technology, hosting, communications, security and other service providers to assist us in operating and protecting our website and providing our services. These providers may process information on our behalf where reasonably necessary to perform those functions.
3. Why we collect and use personal information
We may collect, hold and use personal information to:
- operate, maintain and secure the Hemwicks website;
- respond to enquiries and provide requested information;
- manage trade, wholesale or other business enquiries;
- send product, launch or other Hemwicks updates where you have subscribed or otherwise consented;
- maintain records of marketing consent and communication preferences;
- administer our communications;
- improve our website, products, services and customer experience; and
- comply with applicable legal and regulatory requirements.
We may also use or disclose personal information where required or authorised by law.
We do not sell personal information.
4. Marketing communications
If you subscribe to receive Hemwicks updates, we may send you information about product launches, research updates, availability and other relevant Hemwicks news.
We will only send commercial electronic messages where permitted by law, including where you have provided consent.
Our marketing communications will identify Hemwicks and include an easy way to unsubscribe where required.
You may unsubscribe at any time by using the unsubscribe option contained in our communications or by contacting us. Unsubscribe requests will be processed in accordance with applicable law.
5. How we disclose personal information
We may disclose personal information to trusted third parties where reasonably necessary to operate Hemwicks, provide our services or meet our legal obligations.
These third parties may include:
- website hosting, infrastructure and security providers;
- email, communications and mailing-list providers;
- ecommerce, payment and order-processing providers;
- information technology and data-storage providers;
- professional advisers and other business service providers;
- logistics, fulfilment and customer-service providers where applicable; and
- government, regulatory, law-enforcement or other authorities where disclosure is required or authorised by law.
We seek to limit the personal information provided to third parties to what is reasonably necessary for the relevant purpose.
We do not sell personal information to third parties.
6. Overseas processing and disclosure
Some of our service providers, systems or technology infrastructure may be located outside Australia or may process or store information in other countries.
As a result, personal information may in some circumstances be processed, stored or accessed outside Australia.
The countries in which information may be processed can vary depending on the service providers and infrastructure we use from time to time.
Where we use overseas service providers or disclose personal information outside Australia, we take reasonable steps appropriate to the circumstances to select reputable providers and protect personal information in accordance with applicable legal requirements.
7. Security
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Depending on the circumstances, these measures may include encrypted connections, access controls, authentication measures, security monitoring, automated protections, server-side validation and restrictions on administrative access.
We also use third-party technology and security services where appropriate to assist in protecting our website, systems and information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
8. How long we retain personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to operate our business, resolve enquiries, maintain appropriate consent and communication records, or satisfy legal and regulatory requirements.
When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.
9. Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, applicable law may permit or require us to refuse access. If this occurs, we will explain the reason where appropriate.
10. Privacy enquiries and complaints
If you have a question, concern or complaint about how Hemwicks handles personal information, please contact us using the details below.
We will consider privacy enquiries and complaints and respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Third-party websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing personal information to them.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, operations, technology, service providers or legal obligations.
The current version will be published on the Hemwicks website and will show its effective date.
13. Contact us
Hemwicks
A registered business name of OmegaVida Pty Ltd
Australia
Privacy enquiries: privacy@hemwicks.com